At Klyzona, we want you to love every pair of shoes you buy from us. If something isn’t right, we’re here to make it right. Our return and refund process is simple, transparent, and customer-friendly.

📦 1. Eligibility for Returns

You can request a return if:

• 👟 The shoes are unused, unworn, and in their original packaging

• 📅 The return is requested within 14 days of delivery

• 📜 You have the original invoice or proof of purchase

⚠️ Items showing signs of wear, damage, or without original packaging may not be eligible for return.

🔁 2. How to Initiate a Return

To request a return, simply:

1. 📧 Email us at support@klyzona.com with your order number and reason for return

2. 📸 Attach clear photos if the item is damaged or incorrect

3. 🚚 We’ll guide you through the return pickup or shipping process

📦 Returns must be shipped using a traceable method. We are not responsible for lost packages.

💰 3. Refund Policy

Once your return is received and inspected:

• ✅ Approved returns will be refunded to your original payment method

• 🕒 Refunds are processed within 5–7 business days after return approval

• 💳 Depending on your bank, it may take additional days for the amount to reflect in your account

❗ Shipping charges (if any) are non-refundable unless the return is due to our error (e.g., wrong item, damaged product).

🔄 4. Exchanges

Need a different size or style?

• 👟 You can exchange items for a different size or color, subject to availability

• 🆓 First exchange is free — shipping is on us

• 💬 Contact us within 14 days of delivery to request an exchange

🚫 5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• 🧦 Socks or insoles (if used or unsealed)

• 🧼 Shoes that show signs of wear, dirt, or damage

❓ 6. Need Help?

We’re always here to help with any issue related to returns, refunds, or exchanges.

📧 Email: support@klyzona.com
📞 Phone: +01494 525323
📍 Address: 429 Seabreeze Blvd, Florida 33316, USA